Returns & Exchanges

At Premium Co Groceries, we take pride in the quality of our fresh and artisanal products. If you are not completely satisfied with your order, please contact us within 48 hours of delivery to initiate a return or replacement.

1

Inspection and Reporting

Examine your grocery items immediately upon arrival and document any damages or quality issues with clear photographs.

2

Contact Support

Email our customer care team with your order number and photos to receive a Return Merchandise Authorization (RMA) for eligible items.

3

Packaging and Pickup

Keep the items in their original packaging; for perishable goods, we will coordinate a rapid courier pickup to maintain food safety standards.

4

Refund Processing

Once your return is verified by our quality control team, a full refund or store credit will be issued to your original payment method within 3-5 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing